Please provide your order number and purchase date to facilitate our inquiry.

Abnormal startup/ Laser module malfunction/ Abnormal engraving or cutting results/ Positioning or movement issues/ Connection failure (USB / Wi-Fi) Software error/ Other issues (please describe)

Please provide the following materials. Videos and images will greatly improve troubleshooting efficiency. Complete machine working video* (For example: from power-on, operation process, to abnormal behavior or sound) Software console screenshot/ Engraving / cutting result photos/ Overall machine photos and laser module close-up photos

Please provide any other details or comments you would like to add.